Gardeners Goddington Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Goddington provides gardening and related outdoor maintenance services to domestic and commercial customers in the UK. By booking any service, the customer agrees to these terms, which are designed to create a clear, fair, and practical arrangement for both sides. They apply to one-off visits, scheduled maintenance, seasonal work, and any additional tasks agreed in writing or by accepted communication. For the avoidance of doubt, these terms form the contract between the customer and Gardeners Goddington unless a separate written agreement states otherwise.

Throughout this document, references to “we”, “us”, and “our” mean Gardeners Goddington, and references to “you” or “the customer” mean the person or business arranging the service. The exact scope of work will always depend on the booking details, site conditions, and any limitations identified before or during the visit. Where a request falls outside the agreed service, we may decline it, quote separately, or adjust the timing of the work. All services are provided with reasonable skill and care, consistent with normal standards expected from a professional gardeners service in the UK.

If any part of these terms is unclear, the customer should raise it before confirming the booking. Continuing with a booking after receiving the terms means they have been read, understood, and accepted. These terms may be updated from time to time, and the version applicable to a service will be the one in force at the time the booking is confirmed. Any variation must be agreed in writing, including by email or message where appropriate.

1. Booking Process

Bookings for Gardeners Goddington may be made by enquiry, quote request, or direct appointment confirmation, depending on the service needed. A booking is only considered confirmed once we have accepted the request and, where required, received any deposit, initial payment, or written approval of the quotation. We may ask for photographs, access notes, or a short description of the area to be worked on so that we can assess the likely labour, materials, and time required.

Before confirming, we may provide an estimate or fixed quotation. Estimates are based on the information available at the time and may change if the condition of the garden, access, waste volume, hidden obstructions, or requested changes differ from what was initially described. If the customer asks us to proceed after we have explained an adjustment, this counts as acceptance of the revised scope or price. The customer is responsible for ensuring that all booking details are correct, including address, access arrangements, and the type of work required.

We aim to attend on the agreed date and within any reasonable time window provided. However, schedules may change due to weather, staff availability, vehicle issues, safety concerns, or conditions outside our control. Where a change is necessary, we will try to offer a new date as soon as reasonably possible. A booking may also require the customer to confirm that the site is safe and accessible before the visit. If access is restricted, the appointment may be delayed, reduced, or treated as a cancelled visit.

2. Payments and Charges

Payment terms are based on the type and scale of the service. For smaller domestic jobs, payment may be due on completion, while larger projects, recurring contracts, or supply-heavy work may require a deposit or staged payments. Any deposit requested will be stated in the quotation or booking confirmation. Unless otherwise agreed, invoices are payable within the timeframe shown on the invoice, and late payment may lead to further charges, suspension of future services, or recovery action where lawful.

Our prices may include labour, standard equipment, and routine disposal of green waste where stated, but they may exclude specialist materials, skip hire, permit fees, replacement plants, or additional waste handling. If extra work is requested during the visit, we may charge for it at the agreed hourly rate or as an additional fixed amount, provided the customer authorises the change. All prices are subject to errors being corrected if a genuine pricing mistake has been made before acceptance. VAT, where applicable, will be shown separately or included according to the quotation.

Customers must make payment using the approved method specified at the time of booking or invoicing. We do not accept responsibility for delays caused by banks, card providers, or incorrect payment references supplied by the customer. Title to any supplied goods or materials may remain with us until payment is received in full. If payment is overdue, we may charge interest and recovery costs to the extent permitted by UK law. Gardeners Goddington reserves the right to decline future work where a customer has an unsettled balance.

3. Cancellations, Rescheduling, and Missed Appointments

If the customer needs to cancel or reschedule, reasonable notice must be given. Where notice is provided within the cancellation period set out at booking, any deposit may be transferred or refunded depending on the service type and any non-recoverable costs already incurred. Short-notice cancellations may result in a charge if we have already reserved labour time, purchased materials, arranged disposal, or turned away other work. The exact fee will reflect the practical loss incurred rather than act as a penalty.

We may cancel or postpone a visit if conditions make the work unsafe, impractical, or unlawful. Examples include severe weather, frozen ground, flooding, structural hazards, aggressive behaviour, lack of access, or any circumstance that prevents the work from being carried out responsibly. If we cancel for reasons within our control, we will usually offer another appointment. If the customer does not provide access, is unavailable, or fails to prepare the site as agreed, the visit may be treated as a missed appointment and charged accordingly.

For ongoing gardeners Goddington services, either party may terminate future scheduled visits by giving notice as stated in the service agreement or by a reasonable written notice where no separate period has been set. Any outstanding fees for work already completed remain payable. Termination does not remove obligations relating to payment, waste, liability, or any other clause intended to continue after the service ends.

4. Service Standards, Access, and Customer Responsibilities

The customer must ensure that we have safe access to the working area and that pets, children, and vulnerable persons are kept away from tools, machinery, and any temporary hazards. The customer should also inform us in advance of any hidden risks, including underground utilities, irrigation lines, unstable surfaces, invasive species, restricted parking, or known site contamination. We are entitled to refuse to work in areas that present a risk to health and safety.

We will use reasonable skill and care, but gardening outcomes can depend on weather, season, soil condition, plant health, and prior maintenance. As a result, no guarantee is made that all weeds, pests, disease, or regrowth can be permanently eliminated. Where planting, pruning, or lawn work is carried out, we may advise on the condition of the area, but the customer remains responsible for ongoing care unless maintenance has been specifically included in the contract. Gardeners Goddington is not responsible for natural seasonal changes or for the normal decline of plants due to environmental factors.

Any change to the agreed service should be confirmed as soon as possible. If the customer asks us to work beyond the original instruction, we may revise the price, extend the visit, or arrange a follow-up appointment. Where a request is unsafe, unlawful, or likely to cause unreasonable damage, we may decline it. The customer is also responsible for obtaining any permissions needed from landlords, managing agents, neighbours, or local authorities where relevant.

5. Waste, Green Waste, and Disposal Regulations

Waste created during our work, including grass cuttings, hedge trimmings, leaves, branches, soil, and other green waste, will be handled in line with applicable UK waste regulations. We will only remove and transport waste where this has been agreed in advance or is clearly included in the service. Waste may be separated, reused, composted, recycled, or taken to a licensed facility as appropriate. We do not undertake unlawful fly-tipping, and we will not dispose of waste in any manner that breaches environmental or local authority rules.

The customer must disclose in advance if the waste area contains contaminated material, sharp objects, glass, needles, chemicals, asbestos, or any other hazardous substance. Such materials are not standard green waste and may require specialist handling, extra charges, or refusal of service. If waste is found to contain prohibited items that were not disclosed, we may suspend work until the issue is resolved and may charge for additional handling, return visits, or safe disposal arrangements. The customer remains responsible for the accuracy of any information given about waste content.

Where we remove waste, ownership of that waste passes to us only once it has been loaded for lawful transport, unless the parties agree otherwise. If the customer prefers to keep waste on site, it must be placed in the agreed area and remain accessible. We are not responsible for items left behind if removal was not part of the booking. For larger volumes or bulky clearances, extra charges may apply due to additional labour, loading time, transport requirements, or disposal fees.

6. Liability, Damage, and Limitations

We will take reasonable care to avoid damage to lawns, plants, paving, structures, and property, but gardening work carries inherent risks. The customer accepts that minor disturbance to soil, turf, bedding, or surrounding surfaces can occur as a normal part of the service. We are not liable for pre-existing defects, hidden decay, faulty installations, fragile surfaces, or damage caused by items that were already unstable or in poor condition before the visit. Where a customer asks us to work close to delicate features, they do so at their own risk.

If accidental damage occurs as a direct result of our negligence, we will assess the matter fairly and may repair the issue, arrange a remedy, or pay compensation up to the value of the relevant service or any insurance-backed limit where applicable. We will not be responsible for indirect or consequential losses, including loss of earnings, loss of enjoyment, loss of plant stock due to weather, or expenses not reasonably foreseeable at the time of booking. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.

The customer must notify us of any issue as soon as reasonably possible after the service so that it can be investigated. Failure to allow inspection or mitigation may affect any claim. Where a claim relates to plants, lawns, or soft landscaping, photographic evidence and reasonable access for review may be required. Our liability, where established, will always be limited to the extent permitted by law and proportionate to the nature of the work undertaken.

7. Governing Law and General Terms

These Terms and Conditions, and any dispute or claim arising from them, are governed by the law of England and Wales. If the customer is based elsewhere in the UK, the mandatory rights and protections applicable in that jurisdiction will still apply where required by law. Any dispute should first be raised in good faith so that the parties can attempt to resolve it without unnecessary delay or expense. Nothing in this document affects any statutory rights that cannot be waived by agreement.

If any provision of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force. A failure by either party to enforce a right immediately does not waive that right in the future. These terms represent the full understanding between the parties regarding the services supplied by Gardeners Goddington, unless a separate written agreement has been made. Headings are included for convenience only and do not affect interpretation.

By booking our services, the customer confirms that they have authority to arrange the work, that the information provided is accurate, and that they accept these terms in relation to the agreed service. Any reference to a single service includes related tasks reasonably necessary to complete the job, provided they are within the agreed scope. Where required by law, consumer protections, trading rules, and waste obligations will apply in addition to this contract. These terms are intended to support a clear, lawful, and professional gardener Goddington service relationship.