Gardeners Goddington Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Goddington provides gardening and related services to its clients in the United Kingdom. By making a booking, accepting a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

Client means the person, company, or organisation requesting and accepting services from Gardeners Goddington.

Company means Gardeners Goddington, the gardening services provider.

Services means any gardening, garden maintenance, soft landscaping, lawn care, hedge cutting, planting, clearance, or related work carried out by the Company.

Site means the garden, grounds, or property where the Services are to be carried out.

Agreement means the contract between the Client and the Company made up of these Terms and Conditions together with any written quotation, schedule of work, or booking confirmation.

2. Scope of Services

The Company provides a range of garden services including but not limited to garden maintenance, lawn mowing, hedge trimming, pruning, planting, weeding, garden clearance, and related tasks as agreed with the Client. Any descriptions of Services provided in quotations, emails, messages, or verbal discussions are for guidance only and the exact scope will be as set out in the booking confirmation or agreed on arrival at the Site.

The Company reserves the right to refuse any work that it considers unsafe, unlawful, unsuitable for the conditions on Site, or beyond the reasonable capabilities of the equipment and personnel available.

3. Booking Process

3.1 Initial enquiries

Clients may request a quotation or make a service enquiry by contacting the Company using their preferred contact method. The Company may ask for details such as the address of the Site, garden size, current condition, access arrangements, preferred dates, and type of work required.

3.2 Quotations

The Company may provide an estimate or a fixed-price quotation based on the information provided by the Client. In some cases, a Site visit may be required before a firm quotation can be given. All quotations are issued in good faith but may be revised if the information originally provided by the Client is incomplete or inaccurate or if conditions on Site differ materially from those described.

3.3 Acceptance and confirmation

A booking is considered confirmed when the Client expressly accepts the quotation or schedule of work, whether in writing or verbally, and the Company confirms the booking and date. The Company may, at its discretion, require a deposit or advance payment before confirming the booking.

3.4 Amendments to bookings

Any requested changes to the booked Services, date, duration, or scope of work should be made as early as possible. The Company will use reasonable efforts to accommodate changes but cannot guarantee availability or price stability if the scope of work is altered.

4. Client Responsibilities and Site Access

The Client is responsible for ensuring that the Company has safe and reasonable access to the Site at the agreed time. This includes providing clear instructions for entry, ensuring that gates, doors, and access routes are unlocked or otherwise accessible, and that any restrictions such as parking arrangements are communicated in advance.

The Client must ensure that the Site is free from hazards that could pose a risk to the Company’s staff, equipment, or third parties, including but not limited to sharp objects, hazardous materials, unsecured pets, and unstable structures. The Company may refuse to carry out work or suspend work if it considers the Site unsafe.

The Client is required to keep children and pets away from the immediate working area during the performance of the Services to ensure safety and avoid disruption.

5. Pricing, Payments and Invoicing

5.1 Pricing

Prices will normally be provided either as an hourly rate, a day rate, or a fixed price for the agreed work. Where work is charged by time, a minimum charge may apply. Prices are quoted in pounds sterling and, unless expressly stated otherwise, are inclusive of standard labour and use of regular gardening equipment.

Additional charges may apply for green waste removal, specialist equipment, additional materials such as plants or compost, and for any extra work requested by the Client that falls outside the original agreed scope.

5.2 Payment terms

Payment is due as specified on the quotation, invoice, or booking confirmation. Unless otherwise agreed, payment is due upon completion of the Services or within the period stated on the invoice. The Company reserves the right to require a deposit or full prepayment, particularly for larger projects, supply of plants or materials, or first-time Clients.

Payments may be made by the methods accepted by the Company at the time of booking or invoicing. The Client is responsible for ensuring that full payment reaches the Company by the due date.

5.3 Late payment

Where payment is not received by the due date, the Company may charge interest on the overdue amount in accordance with applicable law and may suspend further Services until full payment is received. The Company also reserves the right to recover reasonable costs incurred in pursuing unpaid invoices.

6. Cancellations, Rescheduling and No-Show

6.1 Client cancellations

If the Client wishes to cancel or reschedule a booking, the Client should notify the Company as soon as reasonably possible. The Company may apply a cancellation fee where bookings are cancelled at short notice, particularly when the Company has reserved staff and time that cannot be reallocated. Any specific cancellation periods or fees will be explained at the time of booking or set out in the quotation.

6.2 Company cancellations

The Company may cancel or postpone Services due to severe weather, safety concerns, staff illness, vehicle breakdown, or circumstances beyond its reasonable control. In such situations, the Company will aim to provide as much notice as practical and offer an alternative date. The Company will not be liable for any loss of profit, loss of enjoyment, or other indirect losses arising from such cancellations or rescheduling.

6.3 Access issues and no-show

If the Company attends the Site at the agreed time and is unable to gain access or commence work due to reasons within the Client’s control, the Company may apply a call-out charge or treat this as a short-notice cancellation. Where possible, the Company will attempt to contact the Client before leaving the Site.

7. Weather and Seasonal Conditions

Gardening work is often affected by weather and seasonal conditions. The Company will use its professional judgment to determine whether work can be carried out safely and effectively on a given day. Certain tasks, such as lawn treatments, planting, or pesticide application, may need to be postponed or modified due to weather or soil conditions.

The Company is not responsible for delays or changes to the appearance or growth of plants and lawns resulting from weather conditions, water restrictions, pests, diseases, or other factors beyond its control.

8. Materials, Plants and Guarantees

Where the Company supplies plants, turf, or other organic materials, these will be sourced from reputable suppliers. However, the long-term performance of living plants and lawns depends on aftercare, including watering, feeding, and general maintenance provided by the Client.

Unless expressly stated in writing, the Company does not guarantee the survival, growth rate, or appearance of plants, turf, or lawns after installation. Any care instructions provided by the Company should be followed by the Client to give the best chance of successful establishment.

9. Waste Handling and Green Waste Regulations

9.1 Green waste generated by the Company

The Services may generate green waste such as grass cuttings, leaves, branches, and other plant material. By default, the Company will leave such waste neatly on Site for the Client to dispose of, unless green waste removal has been expressly included and itemised in the quotation.

Where the Client requests removal of green waste, this may be subject to an additional charge to cover handling, transport, and disposal in accordance with applicable regulations.

9.2 Waste regulations

The Company complies with applicable UK rules regarding the transport and disposal of garden waste and will not remove hazardous materials, soil contaminated with chemicals, or other restricted waste types. If such materials are present at the Site, the Client remains responsible for their lawful disposal.

9.3 Client’s own waste

The Company is under no obligation to remove garden waste generated by the Client prior to the Company’s attendance, unless this has been explicitly agreed as part of a garden clearance service and priced accordingly.

10. Liability and Insurance

The Company will use reasonable care and skill in providing the Services and will take reasonable steps to avoid damage to property. The Company maintains appropriate public liability insurance for its operations.

However, the Company’s liability to the Client is limited as follows, to the fullest extent permitted by law.

The Company is not liable for pre-existing damage or defects at the Site, for issues arising from inadequate maintenance or incorrect use of the garden by the Client, or for damage caused by events beyond the Company’s reasonable control, including extreme weather, pests, diseases, or third-party acts.

The Company will not be liable for indirect or consequential losses, including loss of enjoyment, loss of profit, or loss of opportunity. In any event, the total liability of the Company under or in connection with the Agreement shall not exceed the total price paid or payable by the Client for the specific Services giving rise to the claim.

Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud, or for any other matter that cannot lawfully be excluded or limited.

11. Damage and Complaints

The Client should inspect the work as soon as reasonably possible after completion. If the Client believes that the Services have not been carried out with reasonable care and skill, or that damage has been caused as a result of the Company’s actions, the Client must notify the Company promptly with details of the issue.

The Company will investigate complaints in good faith and, where appropriate, may offer to rectify the work, repair damage, or provide a partial refund. Any such remedies will be provided at the Company’s discretion, subject to the limitations of liability set out above.

12. Health, Safety and Environmental Matters

The Company adheres to relevant health and safety guidelines in the course of its work. The Client agrees not to instruct the Company’s staff to undertake tasks that are unsafe or require specialist equipment or qualifications that the Company has not agreed to provide.

The Company seeks to minimise environmental impact and may, where appropriate, recommend sustainable gardening practices such as composting, selective use of chemicals, and water-efficient planting. These recommendations are advisory and it remains the Client’s choice whether to adopt them.

13. Personal Data and Privacy

The Company will collect and store only such personal information as is reasonably necessary to provide quotations, arrange bookings, carry out Services, and issue invoices. Personal data will be handled in accordance with applicable UK data protection laws. The Company will not sell the Client’s personal details to third parties and will only share information where necessary to provide the Services, comply with legal obligations, or with the Client’s consent.

14. Subcontractors and Assignment

The Company may, from time to time, use carefully selected subcontractors or third-party specialists to carry out parts of the Services, such as tree surgery or specialist treatments. The Company remains responsible for ensuring that such subcontractors perform their work to a reasonable standard under the Agreement.

The Client may not assign or transfer their rights or obligations under this Agreement without the Company’s prior written consent.

15. Variations to These Terms

The Company reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that particular Agreement. Updated terms may be provided or made available to the Client on request.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any Agreement between the Client and the Company, are governed by and interpreted in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute, claim, or controversy arising out of or in connection with these Terms and Conditions or the provision of the Services.

17. Severability

If any provision of these Terms and Conditions is held by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall, to the extent required, be deemed deleted and the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms and Conditions, together with any written quotation, schedule of work, or booking confirmation issued by the Company, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions or understandings, whether written or oral.

By booking or allowing Services to commence, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.